Our Departments

Reception and Information (717) 532-2131
Order Service Department (717) 532-2135
Fax (717) 532-7789
Order Fax (800) 445-2131

 

 

2015 CUSTOMER INFORMATION AND TERMS OF SALE

 

TERMS OF SALE: All orders are subject to approval by our main office. Processed orders are not cancellable by
the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for
shipment. Delivery agreements are contingent upon Acts of God, accidents, delays of transportation facilities, and other
delays which are unavoidable or beyond our control.
 

TERMS: Our terms are 1% 10 Cash, Net 30 Days for established accounts in good standing. Our products are
shipped F.O.B. Shippensburg, PA (for international, Ex-Works, Shippensburg, PA), and become your property upon
delivery to the transporting carrier. We accept payment by VISA or MasterCard. Payments received will be applied
to the oldest outstanding receivable for the account unless otherwise agreed to in writing by the Beistle Company. We
reserve the right to hold orders and/or to suspend credit terms for past due accounts. Currently, our interest charge
on past due balances at 45 days from date of invoice is 1½% per month (18% per year). This rate is subject to change
without notice. Any and all costs incurred to collect an outstanding balance are the responsibility of the customer.
 

PREPAID ORDERS: Please note, for all orders requiring prepayment, a cashier’s or certified check is required
unless your company check previously has been approved by our Credit Department. A Bank-to-Bank transfer can
be arranged to meet your needs for RUSH shipments; please contact our Credit Department at (717) 532-2131 for
information. Prepayments also may be charged to VISA or MasterCard.
 

OFFSET RIGHTS: We may hold and apply any money, property or instruments of the Customer which we have or
may come into our possession and may apply, credit or offset the same against any amounts owing by Customer to us.
 

PRICING TERMS: The prices in the catalog or price list supersede those published in any previous catalog or price
list. We attempt to maintain published prices; however, due to market conditions or compulsory legislation, our prices
may change without notice.
 

MINIMUM REORDER REQUIREMENT: Our minimum reorder is $150.00, excluding freight and/or taxes,
shipped to one location. On orders for less than $150.00 net, a $10.00 service charge will be added, with the exception
of orders for Decorating Kits where a charge of $1.00 per kit will be added, when less than 6 kits are shipped to one
location.
 

AT ONCE ORDERS: Normally, we ship At Once orders within 48 hours. If stock is not available, we usually backorder
or cancel and ask the customer to reorder.
 

STANDARD PACKS: Shelf pack quantities are indicated for each product in our catalog and price list. When orders
are received for other than standard quantities, we will adjust to the nearest shelf pack. In rare cases, orders not in
standard quantities may be allowed. In such cases, a $3.00 repack charge per item in non-standard quantities will be
added to the invoice for this service.
 

SPECIAL ORDERS: We’ll be happy to quote on special packs and assortments of stock merchandise; completely
custom-designed products are also possible. Please contact our main office for terms and quotations on special
production at (717) 532-2131.
 

EXPORT: Shipments and Terms will be arranged by our Export Department; please call for information at
(717) 532-2131. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the buyer.


CLAIMS AND RETURNS: All claims of damage or shortage must be reported within 10 days of your receipt of
the shipment. Goods damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim.
Retain the original packing materials for inspection by the carrier’s claims agent. Our products may be returned for
reasons of shipping error or a defect in stock or workmanship; typically, returns for any other reason will be denied. You
must receive prior authorization for a return. If a return is authorized for reasons other than defect or our error, you will
be credited less transportation charges and a 25% re-handling charge.
A 50% re-handling charge will apply to any unauthorized return.
 

MAIN OFFICE:
1 Beistle Plaza, Shippensburg, PA 17257-9623 U.S.A.
Reception & Information: (717) 532-2131
Customer Service: (717) 532-2131, Ext. 463
Order Center: (717) 532-2135 Monday – Friday, 8:00 am – 5:00 pm EST
TOLL FREE ORDER FAX: (800) 445-2131
FAX: (717) 532-7789
VISIT OUR WEBSITE AT www.beistle.com
EMAIL: sales@beistle.com