Our Departments

Reception and Information (717) 532-2131
Order Service Department (717) 532-2135
Fax (717) 532-7789
Order Fax (800) 445-2131


2017 CUSTOMER INFORMATION AND TERMS OF SALE



TERMS OF SALE: All orders are subject to approval by our main office. Processed orders are not cancellable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Contact us for details regarding Drop Shipments. Delivery agreements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.


TERMS: Our terms are 1% 10 Cash, Net 30 Days for established accounts in good standing. Our products are shipped F.O.B. Shippensburg, PA (for international, Ex-Works, Shippensburg, PA), and become your property upon delivery to the transporting carrier. We accept payment by VISA or MasterCard, or we can help you arrange ACH (Automated Clearing House) payments deducted directly from your bank account. Payments received will be applied to the oldest outstanding receivable for the account on or before the end of the next business day following receipt unless otherwise agreed to in writing by the Beistle Company. We reserve the right to hold orders and/or suspend credit terms for past due accounts. A finance charge of 1 ½% per month is added to past due balances, which equals an annual interest rate of 18%. This rate is subject to change without notice. Payments received for accounts where finance charges are due will be applied first against the finance charge balance and then against the oldest outstanding receivable unless otherwise agreed to in writing by The Beistle Company. Any and all costs incurred to collect an outstanding balance are the responsibility of the Customer.


PREPAID ORDERS: Please note, for all orders requiring prepayment, a cashier’s or certified check is required unless your company check has been previously approved by our Credit Department. A Bank-to-Bank transfer can be arranged to meet your needs for RUSH shipments; please contact our Credit Department at (717) 532-2131 for information. Prepayments also may be charged to VISA or MasterCard.


The Beistle Company will process credit card transactions within 24 hours of the first business day following customer approval. We are not responsible for fluctuations in currency valuation pending approval of the order and credit card processing.


OFFSET RIGHTS: We may hold and apply any Customer money, property or instruments which we have or may come into our possession and may apply, credit or offset the same against any amounts owed to us by the Customer.


PRICING TERMS: The prices in the catalog or price list supersede those published in any previous catalog or price list. We attempt to maintain published prices; however, due to market conditions or compulsory legislation, our prices may change without notice.


MINIMUM REORDER REQUIREMENT: Our minimum reorder per shipping location is $150.00, excluding freight and taxes. On orders for less than $150.00 net, a $10.00 service charge will be added. Orders for Decorating Kits with less than 6 kits per shipping location will incur an additional charge of $1.00 per kit.


AT ONCE ORDERS: Normally, we ship At Once orders within 48 hours. If stock is not available, we usually backorder or cancel and ask the Customer to reorder.


STANDARD PACKS: Our standard packs are shelf pack quantities. Shelf pack quantities are indicated for each product in our catalog and price list. When orders are received for other than standard packs, we will adjust to the nearest shelf pack. In rare cases, orders not in standard packs may be allowed. In such cases, a $3.00 repack charge per item in non-standard packs will be added to the invoice for this service.


SPECIAL ORDERS: We’ll be happy to quote on special packs and assortments of stock merchandise; completely custom-designed products are also possible. Please contact our main office for terms and quotations on special production at (717) 532-2131.


EXPORT: Shipments and Terms will be arranged by our Export Department; please call for information at (717) 532-2131. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the buyer.


CLAIMS AND RETURNS: All claims of damage or shortage must be reported within 10 days of your receipt of the shipment. Goods damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim. Retain the original packing materials for inspection by the carrier’s claims agent. Our products may be returned for reasons of shipping error or a defect in stock or workmanship; typically, returns for any other reason will be denied. You must receive prior authorization for a return. If a return is authorized for reasons other than defect or our error, you will be credited less transportation charges and a 25% re-handling charge.


PLEASE NOTE: This Company will only ship items using UPS, FedEx, or The United States Postal Service or approved freight carriers. Under absolutely no circumstances will we ship items using any other than the aforementioned carriers. If you wish to use another shipping company, you must make those arrangements yourself and pay the shipping company directly. THERE ARE NO EXCEPTIONS TO THIS POLICY.


MAIN OFFICE:
1 Beistle Plaza, Shippensburg, PA 17257-9623 U.S.A.
Reception & Information: (717) 532-2131
Customer Service: (717) 532-2131, Ext. 463
Order Center: (717) 532-2135 Monday – Friday, 8:00 am – 5:00 pm EST
TOLL FREE ORDER FAX: (800) 445-2131
FAX: (717) 532-7789
VISIT OUR WEBSITE AT www.beistle.com
EMAIL: sales@beistle.com